Refund policy
Five-Day Return & Exchange Policy
At Collectors Corner NY, we stand behind every timepiece we sell and want you to purchase with confidence. If your watch arrives damaged, defective, or materially different from its description, please contact us immediately so we can resolve the issue.
Eligible purchases may be returned or exchanged within five (5) calendar days of confirmed delivery.
Eligible Returns & Exchanges
A return or exchange may be approved if:
-
The watch is materially different from its description or listing.
-
The watch arrives defective or damaged.
Non-Eligible Returns & Exchanges
The following items are not eligible for return or exchange:
-
Watches purchased and delivered in person.
-
Watches that have been worn, altered, or damaged after delivery.
-
Special-order, sourced, or customer-requested timepieces.
Return Requirements
To qualify for a return or exchange, the watch must be returned in the same condition in which it was received, with no additional wear, damage, or alterations.
Please include all original packaging, accessories, documentation, and any other items that accompanied the purchase. Returns should be securely packaged to prevent damage during transit. If any original contents are missing, the inspection and refund process may be delayed until all items have been received.
Refund Process
Once your return is received, our team will inspect the watch to verify its condition and confirm eligibility. If approved, your refund will be issued to the original payment method.
If a return shipment is lost in transit, any refund will be processed only after the shipping carrier's insurance claim has been completed. Collectors Corner NY does not issue cash refunds under any circumstances.
Please allow up to three (3) business days after approval for the refund to appear on your original payment method, depending on your financial institution.